Customer support: A key differentiator for businesses in a competitive landscape

The latest white papers, case studies and product information

Business Technology Research     August 07, 2019

IN THIS ISSUE Customer support: A key differentiator for businesses in a competitive landscape Rethinking perimeter security Improve communication and collaboration across continents Using NVMe-based flash for data reuse and protection Computer Weekly – 15 January 2019: NHS plans for a digital future

Customer support: A key differentiator for businesses in a competitive landscape SPONSORED BY: Squelch As customer experience becomes a key differentiator for businesses in today's competitive landscape it takes a company-wide, integrated approach to equip support agents with the knowledge they need to deliver the quality of services your customers demand. Download this e-book to explore what this looks like in practice. Read More

Rethinking perimeter security SPONSORED BY: Citrix The concept of the "digital perimeter" has changed dramatically. Protecting the perimeter by building a wall too keep the bad guys out is no longer appropriate because of mobility, the cloud and constant remote access to internal systems. In this resource, learn how to better secure your organization against increasingly sophisticated attacks. Read More

Improve communication and collaboration across continents SPONSORED BY: Workplace by Facebook Air Asia has 22,000 employees from 16 different nationalities. The airline needed a better way to collaborate that also accommodated language barriers. Find out how Workplace by Facebook's tools united global employees. Read More

Using NVMe-based flash for data reuse and protection SPONSORED BY: IBM The Data Reuse, Protection and Efficiency solution for IBM FlashSystem 9100 can simplify and facilitate data reuse and protection. Read on to learn how to use this NVMe-based solution in traditional, virtual, and containerized environments, as well as across multiple private and public clouds. Read More

Computer Weekly – 15 January 2019: NHS plans for a digital future SPONSORED BY: ComputerWeekly.com In this week's Computer Weekly, we look at the NHS Long-Term Plan and examine how it intends to transform UK healthcare for a digital age. We analyse the latest chip developments from Intel and AMD to see what will change in the datacentre in 2019. And we ask the experts if Amazon Web Services can continue its growth trajectory. Read the issue now. Read More

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