MicroScope: Time for change

MicroScope e-zine

ISSUE DATE: December 2019  |  Simon Quicke, Editor VIEW THIS MONTH'S ISSUE

FEATURED THEME Time for change  In this issue, we ask experts how they're approaching digital transformation to meet customers demand, and we look at whether the actions of the user should reflect on the accountability of the cloud provider.

THIS MONTH'S HIGHLIGHTS How to improve customer experience Billy MacInnes questions experts on what they’re doing to digitally transform the customer experience and asks what advice they have for channel partners.  Break the chain: Managing cloud contracts with problematic users How accountable should cloud firms be for the actions of the customers using their platforms? Sooraj Shah reports.   Tech leaders could soon be setting business strategy IT must increasingly align with the business to keep up with modern customer demands, leading to a change of how the technology leadership role is performed, says Sean Farrington, senior vice-president of sales, EMEIA, at Pluralsight.

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