Strike a balance between these 5 critical help desk KPIs

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Latest Technology News & Expert Advice     August 14, 2020

Issue Highlights: Strike a balance between these 5 critical help desk KPIs Explore common machine learning use cases in IT operations Modern IT KPIs emphasize cloud, DevOps and user experience Follow this Grafana Loki tutorial to query IT log data Tools and techniques to master API management in production

Strike a balance between these 5 critical help desk KPIs IT operations teams shouldn't view help desk KPIs in isolation, but rather as a set of closely related metrics that work together to track the user experience and costs. Read Now

Explore common machine learning use cases in IT operations Machine learning is a hot topic with use cases that span IT and the business. Learn how IT operations teams most commonly apply the technology -- from help desk response to gauging end-user satisfaction. Read Now

Modern IT KPIs emphasize cloud, DevOps and user experience When it comes to KPIs, IT ops teams have typically prioritized process-centric metrics, but recent technical and cultural shifts have started to change that. Read Now

Follow this Grafana Loki tutorial to query IT log data IT pros evaluating log data should try tools like Grafana Loki. Follow this tutorial to see how it works firsthand, exploring LogCLI and LogQL. Read Now

Tools and techniques to master API management in production APIs are a cornerstone of modern application development. IT ops teams must monitor and manage APIs in production to resolve issues that hinder performance. Read Now

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