Thursday, September 24, 2020

[September Updates] New Capabilities in AIOps, Analytics, Plus Summit Global On Demand!

 
SEPTEMBER UPDATES
Summit Wrap Up, New AI Capabilities, and More
 
 
From inspiring keynotes and deep-dive technical sessions, to the announcement of platform innovations and new partnerships with Zendesk and Microsoft, we tackled it all at Summit Global—virtually! There were talks from AWS's Andy Jassy, Salesforce's Bret Taylor, NAACP's Derrick Johnson, decorated Air Force fighter pilot and leader Col. Nicole Malachowski, and Netflix's Vernā Myers, just to name a few. Missed out on Summit this year? You're in luck! You can watch (or re-watch) these talks and more than 60 sessions on-demand for the next six weeks. If you attended Summit, it's easy to access the on-demand platform via the log-in you were sent by email or you can register for free to get access!
 
 

PagerDuty is proud to announce our latest release, which helps teams use AIOps to reduce event noise, find root cause faster, automate incident response, and gather curated insights and recommendations. We've also introduced new capabilities around real-time collaboration and communication at scale, in addition to delivering a more intuitive PagerDuty user experience.

→ Read the blog

PagerDuty is excited to launch a new customer service offering with a dedicated pricing plan for customer service users as well as industry-leading integrations with Zendesk and Salesforce, enabling real-time visibility, full-service ownership, and collaboration with IT and developer teams to proactively resolve customer issues.

→ Learn more

Our latest integration with Microsoft includes a one-click setup to launch a Microsoft Teams meeting when responding to an incident within the PagerDuty platform and the ability to take action on an incident directly from Teams.

→ Learn more about PagerDuty for Microsoft Teams Meetings

PagerDuty customers can utilize ServiceNow CMDB (Configuration Management Database) data to easily build service hierarchies in PagerDuty through business service dependencies.

→ Learn more about PagerDuty for ServiceNow

With PagerDuty's new Zoom integration, it only takes one touch to add a Zoom meeting to your incident response process and digital operations—making sure the right responders can take action quickly.. Use PagerDuty to create Zoom meetings through PagerDuty API or an automated response play.

→ Learn more about PagerDuty's Zoom integration

 
 
Breaking Down Silos With AIOps

On October 1, join Roy Illsley, Chief Analyst, Enterprise IT, Omdia and Michael Cucchi, VP of Product and Partner Marketing, PagerDuty, as they explore the accelerating trend towards cloud migration, key challenges that exist in a hybrid and multi-cloud world, and how AIOps technologies can be used as a part of a broader strategy.
→ Register now!

 
Get Ahead of Customer Service Issues With PagerDuty
Delivering amazing customer service is paramount, and one minute of downtime can ruin an entire customer experience. Leveraging PagerDuty for Customer Service can create a unified front across data, tech, and people—allowing you to proactively deliver improved experiences at scale. Join this webinar featuring Chief Customer Officer, Manjula Talreja, on November 4 to find out how.
→ Register now
 
What's New On Demand

Learn how to make sure your cloud migration doesn't fail by using AIOps as part of your strategy with our webinar, "Ensuring Cloud Migration Success with PagerDuty." Additionally, see how PagerDuty's Dynatrace integration enables customized incident workflows during our demo in, "Better Together: The Evolution of the PagerDuty and Dynatrace Partnership."
→ Watch now!

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