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| Business Technology Research from TechTarget |
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| | Key IT tools to leverage for your hybrid cloud model
Sponsored by Commvault
In this video, ICS' Phil Goodwin talks about existing use cases for data protection in the cloud and how that will increase in the next few years. He also addresses how to make the transition to cloud but also manage the onsite data depositories. Read more... |  | | | |
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| | Why episode analytics is so important in healthcare
Sponsored by SAS
In this interview with J. Peter Chingos, a Senior Industry Consultant of Health Analytics Practice, you will discover the benefits EOC analytics provides, as well as the challenges associated with implementation. Read on now to answer your burning questions about EOC and learn how EOC is enabling more predictive analytics. Read more... |  | | | |
| | Why architecture & design are key to cloud contact center software
Sponsored by Genesys
Cloud architecture and design are now more important than ever in contact center software – but how may this affect your future plans? Register now for this on-demand webinar and learn from Glenn Nethercutt and Joe Ciuffo of Genesys how you can get started with contact center infrastructure in the cloud, how CX demands are changing tools, and more. Read more... |  | | | |
| | What's the key to more meaningful customer relationships?
Sponsored by Zendesk
Join Jason Maynard, Director of Data and Analytics, and Dave Dyson, Senior Customer Service Evangelist to learn how machine learning can help improve your customer relationships, and how predictive analytics can further improve support and raise customer satisfaction. Read more... |  | | | |
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