eBook: Blended AI for Customer Experience

The latest white papers, case studies and product information

Business Technology Research     April 02, 2018

IN THIS ISSUE eBook: Blended AI for Customer Experience Chatbots & AI: A match made in CX

eBook: Blended AI for Customer Experience SPONSORED BY: Genesys Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Read More

Chatbots & AI: A match made in CX SPONSORED BY: Zendesk In the age of the customer, the term customer experience is highly charged and constantly changing. What adds to this is the new technology being used in contact centers to improve the customer experience. In this e-guide, learn how artificial intelligence, chatbots, and better data insights are used to improve CX and increase customer loyalty. Read More

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