[Webinar] Contacting the Right Developer Teams When You're in Support

FanDuel SupportOps: Contacting the Right Developer Teams When You're in Support November 14, 10 a.m. PT/ 1 p.m. ET With millions of sports fanatics playing fantasy sports games during live sporting events, availability is a must for leading daily fantasy sports site FanDuel. But with the majority of sporting events happening after working hours, what can the Customer Support team do if a high-severity issue crops up? REGISTER NOW

	November 14th, 10AM PT Senior Product Manager at FanDuel, Luke Kanter, will discuss how FanDuel uses PagerDuty to more effectively address SupportOps issues. REGISTER NOW

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Word of the Day: BeeMe (MIT Media Lab)

Word of the Day Daily updates on the latest technology terms | October 31, 2018 BeeMe (MIT Media Lab) BeeMe is a web-based social experiment that will be hosted by the Massachusetts Institute of Technology Media Lab at 11pm on October 31, 2018. The experiment, which takes place in the United States on Halloween night, allows internet users around the world to direct the actions of a live-action hero in order to defeat an artificial intelligence (AI) villain called Zookd. Starting at 11PM ET, participants can log onto the MIT BeeMe website and control the hero's actions by either submitting a command for the hero to follow or by voting a command up or down. The experiment's slogan is: "See what I see. Hear what I hear. Control my actions. Take my will. Be me." All participants in the experiment will see and hear events from the hero's first-person point of view (FPV). The objective of this crowdsourcing experiment is to gather data about how smoothly a large group (the hive) can make an individual carry out a series of tasks. The challenge will be for participants to work cooperatively; it is expected that when the group is successful, the hero's actions will be fluid, but when the group fails, the hero 's actions will be sporadic, random and perhaps even zombie-like. Commands that might endanger the privacy, dignity or safety of the human actor who is playing the hero will not be allowed. The MIT Media Lab has a tradition of providing internet users with innovative, interactive Halloween treats. In 2016, they released Nightmare Machine, a project that used deep-learning algorithms to generate scary zombie portraits. Website visitors were then asked to help the Nightmare Machine's artificial intelligence learn by voting on whether an individual portrait was 'scary' or 'not scary.' The project also used deep learning algorithms to determine what visual characteristics make a house look haunted or a city look toxic and then applied what they learned to famous landmarks around the world. In 2017, the MIT Media Lab released Shelley, a collaborative writing project that paired humans with deep-learning AI to create a horror story anthology. And now...a Halloween treat from WhatIs.com! Can you identify these ten spooky IT terms? Quote of the Day "Crowdsourcing relies on the principle that many brains are better than one and, when brought together, can innovate or problem-solve far more effectively than when people work and brainstorm on their own." - Lauren Horwitz Trending Terms crowdsourcing first-person view deep learning AI crowdfunding social computing Learning Center Humans and AI tools go hand in hand in analytics applications Organizations are pairing up humans and AI tools in analytics applications in an effort to ensure that the output of machine learning algorithms and other forms of artificial intelligence is accurate and relevant. Robot social engineering works because people personify robots Robot social engineering could be a viable attack vector in the future, according to Brittany 'Straithe' Postnikoff, both because of the various social abilities that robots can use and because robot manufacturers don't focus on security. Crowdsourcing gets street cred with cognitive computing software Cognitive computing software is starting to have a real-world impact on enterprise processes and is fueling innovation in approaches like crowdsourcing. Can crowdsourcing ideas boost customer experience? Crowdsourcing ideas and product innovation have become more than just novel experiments in several industries. AI chatbots can provide business value when used wisely Businesses find value in AI chatbots when humans remain on the customer support team to provide empathy and address complex issues. Quiz Yourself Some people join social networking sites but don't ________ them often. a. frequent b. visit Answer Stay in Touch For feedback about any of our definitions or to suggest a new definition, please contact me at: mrouse@techtarget.com Visit the Word of the Day Archives and catch up on what you've missed! FOLLOW US About This E-Newsletter This e-newsletter is published by the TechTarget network. To unsubscribe from Whatis.com, click here. Please note, this will not affect any other subscriptions you have signed up for. TechTarget, Whatis, 275 Grove Street, Newton, MA 02466. Contact: webmaster@techtarget.com Copyright 2018 TechTarget. All rights reserved.

[Ebook] Understanding Intention

David, David is never going to have less data. With the challenges of scaling and storage ticked off the to-do list, what's next for search in the enterprise? This ebook, Understanding Intention, looks at how the holy trinity of content, context, and crowd point the way to better relevancy and search experiences. How search is the entry point for any user navigating vast amounts of data and trying to make crucial decisions How processing the signals and behavior of thousands, even millions, of users can result in a better search experience for the individual Examples of how relevancy enhances the search experience in use cases like ecommerce, compliance, enterprise search, and fraud detection At Lucidworks we work with companies across the Fortune 500 to bring the power of search and data applications to their users and customers. Our Fusion platform is perfect for companies looking to design, build, and deploy intelligent cognitive search applications. If you'd like to learn more, contact us today. The Lucidworks Team

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Alert: How IBM's Red Hat acquisition shakes up open source, cloud market

Application Development Alert Breaking news for application development professionals | October 31, 2018 IBM-Red Hat deal could be a boon for users by Chris Kanaracus, Senior News Writer Red Hat customers should expect the company to remain autonomous after IBM completes its landmark $34 billion deal, analysts said, but also keep a close eye on the companies' roadmaps. (SearchCloudComputing.com) MORE NEWS   How IBM will -- or won't -- embrace open source IBM tends to have a commercial- and patent-first mindset, which has caused some Red Hat employees to seek new employment opportunities and could signal trouble for the open source community. (SearchSoftwareQuality.com)   Deal triggers alarms among container users In IBM's multi-cloud strategy, many open source container management and Cloud Foundry users wonder what will become of Red Hat's "forward-looking spirit." (SearchITOperations.com)   IBM-Red Hat juggernaut seeks hybrid cloud domination As the two companies aim to use each other's strengths to establish a beachhead in the hybrid cloud market, they must sort out overlaps in offerings and partnerships. (SearchCloudComputing.com)   Red Hat users react to IBM's move "Everything is moving out of the physical space out into container platforms. I see why they would merge," said one OpenShift and JBoss customer. But adherents worry about a brain drain under IBM. (SearchCloudComputing.com) About This E-Newsletter This e-newsletter is published by the TechTarget network. To unsubscribe from Application Development Digest, click here. Please note, this will not affect any other subscriptions you have signed up for. TechTarget Application Development Media Group, 275 Grove Street, Newton, MA 02466. Contact: webmaster@techtarget.com Copyright 2017 TechTarget. All rights reserved.

Adobe's Commerce Cloud debuts; Oracle beefs up CX

Salesforce CRM Digest A roundup of business applications content from TechTarget's network | Oct. 31, 2018 FEATURED STORY Adobe-Magento Commerce Cloud brings e-commerce muscle By Jesse Scardina, News Writer After acquiring Magento for $1.7 billion earlier this year, Adobe has integrated its commerce product into Adobe Experience Cloud for both enterprises and SMBs. (SearchCRM.com) Advertisement NEWS   Oracle moves to consolidate customer data with CX tool Going after Salesforce, Oracle unveils Subscription Management to help users manage the growing number of consumer-facing subscription products. (SearchCRM.com)   FinancialForce brings Einstein Analytics to the back office FinancialForce adds an analytics layer to its Professional Services Automation product to help users find better insights in their back-office applications. (SearchSalesforce.com) EXPERT ADVICE   What's it worth to you? Dynamic pricing in CRM figures it out Born out of the '80s era airline deregulation, dynamic pricing finds new life and popularity when mixed with AI. In this Pipeline podcast, we talk with Ulrich von Beck of Pros. (SearchCRM.com)   Tips to build a successful digital customer service strategy CRM pros from Wendy's, Chamberlain Group and DoorDash offer tips for integrating Salesforce AI and social media channels to create a successful digital CX strategy. (SearchSalesforce.com) About This E-Newsletter This e-newsletter is published by the TechTarget network. To unsubscribe from Business Applications Digest, click here. Please note, this will not affect any other subscriptions you have signed up for. TechTarget Enterprise Applications Media Group, 275 Grove Street, Newton, MA 02466. Contact: webmaster@techtarget.com Copyright 2018 TechTarget. All rights reserved.

10 ways to use AI in ITSM; John Hancock implements RPA

IT Strategy Digest Content from TechTarget's global network for CIOs and IT Leaders | Oct 31, 2018 TIP 10 ways to use machine learning and AI in ITSM to improve processes George Lawton, Contributor It's early days for using AI in ITSM, but the emerging use cases are compelling. Here are 10 ways experts suggest CIOs use AI and machine learning to improve ITSM processes. (SearchCIO.com) Advertisement NEWS   Customer engagement strategies that heed power of social media Executives from Legendary Entertainment and Microsoft explain how their customer engagement strategies rely on the power of analytics and a core set of social principles. (SearchCIO.com)   Cybersecurity culture: Arrow in CIOs' quiver to fight cyberthreats Who should own your cybersecurity culture? How can we protect rampant IoT devices? MIT Sloan researchers clued CIOs into their latest research at the SIM Boston Summit. (SearchCIO.com)   Implementing RPA at John Hancock ushers in IT innovation What's the best approach for implementing RPA? John Hancock discovered that a time-honored practice for the automation of business processes didn't make sense when it came to RPA. (SearchCIO.com)   How security, compliance standards prevent OSI layer vulnerabilities Each layer of the Open Systems Interconnection presents unique -- but connected -- vulnerabilities. Here's how to establish OSI security and compliance best practices. (SearchCompliance.com) EXPERT ADVICE   Cook's call: Put federal data privacy law in the spotlight Federal data privacy law mandates have long been anathema to tech industry leaders, but Apple CEO Tim Cook's call for regulation could serve as a rallying cry for consumer privacy rights. (SearchCIO.com)   Cognitive tutor could teach employees new skills Carnegie Mellon University professor Ken Koedinger hopes his cognitive tutor technology will make learning less mysterious and more accessible. (SearchCIO.com)   Enterprise cloud strategy mistakes to avoid At the recent Gartner Symposium 2018, cloud guru Daryl Plummer highlighted the need for developing a strong cloud strategy -- and the mistakes to avoid when drafting one. (SearchCIO.com)   Digital transformation for banks: One institution's website remake Read how a commercial bank in India retooled and relaunched its website to drive more visits and generate more leads. (SearchCIO.com) About This E-Newsletter This e-newsletter is published by the TechTarget network. To unsubscribe from IT Strategy Digest, click here. Please note, this will not affect any other subscriptions you have signed up for. TechTarget CIO and IT Management Media Group, 275 Grove Street, Newton, MA 02466. Contact: webmaster@techtarget.com Copyright 2018 TechTarget. All rights reserved.