10 ways to use AI in ITSM; John Hancock implements RPA

IT Strategy Digest Content from TechTarget's global network for CIOs and IT Leaders | Oct 31, 2018 TIP 10 ways to use machine learning and AI in ITSM to improve processes George Lawton, Contributor It's early days for using AI in ITSM, but the emerging use cases are compelling. Here are 10 ways experts suggest CIOs use AI and machine learning to improve ITSM processes. (SearchCIO.com) Advertisement NEWS   Customer engagement strategies that heed power of social media Executives from Legendary Entertainment and Microsoft explain how their customer engagement strategies rely on the power of analytics and a core set of social principles. (SearchCIO.com)   Cybersecurity culture: Arrow in CIOs' quiver to fight cyberthreats Who should own your cybersecurity culture? How can we protect rampant IoT devices? MIT Sloan researchers clued CIOs into their latest research at the SIM Boston Summit. (SearchCIO.com)   Implementing RPA at John Hancock ushers in IT innovation What's the best approach for implementing RPA? John Hancock discovered that a time-honored practice for the automation of business processes didn't make sense when it came to RPA. (SearchCIO.com)   How security, compliance standards prevent OSI layer vulnerabilities Each layer of the Open Systems Interconnection presents unique -- but connected -- vulnerabilities. Here's how to establish OSI security and compliance best practices. (SearchCompliance.com) EXPERT ADVICE   Cook's call: Put federal data privacy law in the spotlight Federal data privacy law mandates have long been anathema to tech industry leaders, but Apple CEO Tim Cook's call for regulation could serve as a rallying cry for consumer privacy rights. (SearchCIO.com)   Cognitive tutor could teach employees new skills Carnegie Mellon University professor Ken Koedinger hopes his cognitive tutor technology will make learning less mysterious and more accessible. (SearchCIO.com)   Enterprise cloud strategy mistakes to avoid At the recent Gartner Symposium 2018, cloud guru Daryl Plummer highlighted the need for developing a strong cloud strategy -- and the mistakes to avoid when drafting one. (SearchCIO.com)   Digital transformation for banks: One institution's website remake Read how a commercial bank in India retooled and relaunched its website to drive more visits and generate more leads. (SearchCIO.com) About This E-Newsletter This e-newsletter is published by the TechTarget network. To unsubscribe from IT Strategy Digest, click here. Please note, this will not affect any other subscriptions you have signed up for. TechTarget CIO and IT Management Media Group, 275 Grove Street, Newton, MA 02466. Contact: webmaster@techtarget.com Copyright 2018 TechTarget. All rights reserved.