ITIL 4 deep dive: Using DevOps and agile in ITSM

The latest white papers, case studies and product information

Business Technology Research     February 10, 2020

IN THIS ISSUE ITIL 4 deep dive: Using DevOps and agile in ITSM AI in customer service: Streamline case management and other tasks The loan charge review, the Tech Talent Charter, and combatting loneliness How to establish strong governance for digital communication channels How Mitel helped enable communication between coworkers and patients at Across Health Home Care

ITIL 4 deep dive: Using DevOps and agile in ITSM SPONSORED BY: Atlassian Dive into this 38-page guide to read up on what's new in the latest amendments to IT Infrastructure Library (ITIL). Plus, find out how to use the new ITIL 4 framework to create a high-velocity service team of your own – while taking cues from the success of agile and DevOps methodologies. Read More

AI in customer service: Streamline case management and other tasks SPONSORED BY: Genesys Download this CustomerThink paper to learn about the use of AI in customer service and explore guidance from analysts and industry leaders in the market. Read More

The loan charge review, the Tech Talent Charter, and combatting loneliness SPONSORED BY: ComputerWeekly.com In this week's episode of the Computer Weekly Downtime Upload podcast, Caroline Donnelly, Clare McDonald and Brian McKenna talk about the loan charge review bearing down on IT contractors, the Tech Talent Charter, and how remote workers can be socially included. Read More

How to establish strong governance for digital communication channels SPONSORED BY: Hitachi Vantara Read this Forbes insights white paper to explore the importance of developing a sound communication governance strategy that simultaneously enables fluid information exchange and strong security and the benefits and challenges associated with modern communications systems. Read More

How Mitel helped enable communication between coworkers and patients at Across Health Home Care SPONSORED BY: Mitel Networks Limited Across Health Home Care needed a phone system that would allow communication between coworkers and patients. In this short video, listen as Jessica Reva, CEO and Administrator of Across Health Home Care, discusses their experience using Mitel. Read More

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