Webinar | Wednesday, May 27 | 11:00am PT / 2:00pm ET
The COVID-19 pandemic has forced companies to support far more customers and employees through digital channels than ever before. Many are turning to chatbots to help meet increasing demand, but traditional rules-based approaches can’t keep up.
Our new Smart Answers add-on to Lucidworks Fusion makes existing chatbots and virtual assistants smarter and more valuable to the people you serve.
In this webinar, we'll cover:
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How search and deep learning extend conversational frameworks for improved experiences
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How Smart Answers improves customer care, call deflection, and employee self-service
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A live demo of Smart Answers for multi-channel self-service support
Radu Miclaus Director of Product, AI and Cloud Lucidworks
Steven Mierop Solutions Engineer Lucidworks
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