Businesses bet on RPA-driven customer service; capitalizing on BI innovation

IT Strategy Digest Content from TechTarget's global network for CIOs and IT Leaders |June 27, 2018 FEATURE RPA tools lead to better customer service: Three case studies Albert McKeon, Contributor A global consumer credit reporting agency, an affordable housing lender, and a Fortune 500 insurance company bet on using RPA software. Here's what happened. (SearchCIO.com) Advertisement NEWS   Herjavec: Cybersecurity investment now a priority for CEOs, boards How did Robert Herjavec, CEO of a global IT security firm and star of NBC's Shark Tank, know cybersecurity was gaining traction? He started getting meetings with the C-suite. (SearchCIO.com)   Law firm makes case for tech-enabled transformation Top 100 law firm Jackson Lewis redefines how it provides legal services to clients as part of a technology-enabled transformation overseen by its first-ever chief digital officer. (SearchCIO.com)   Convenience: Driver of BI innovation IoT and autonomous systems expert Ella Hilal, a speaker at this week’s Real Business Intelligence Conference, connects the dots between convenience and BI innovation. (SearchCIO.com)   Digital transformation project: Drive success with Agile Organizations embarking on a digital transformation journey can see big benefits from using Agile methodologies. Bharti Airtel CIO Harmeen Mehta explains in this SearchCIO video. (SearchCIO.com) EXPERT ADVICE   IT trends: 'Massive availability of data,' AI decision-making At the MIT Sloan CIO Symposium, Wolfgang Bauriedel, executive director at Russell Reynolds Associates Inc., talked IT trends that will transform enterprise. (SearchCIO.com)   IT career skills: Does being a specialist make a difference? When it comes to developing IT skills, is it better to be the jack-of-all-trades or master of one? Bharti Airtel's Harmeen Mehta shares her perspective in this ATE. (SearchCIO.com) About This E-Newsletter This e-newsletter is published by the TechTarget network. To unsubscribe from IT Strategy Digest, click here. Please note, this will not affect any other subscriptions you have signed up for. TechTarget CIO and IT Management Media Group, 275 Grove Street, Newton, MA 02466. Contact: webmaster@techtarget.com Copyright 2018 TechTarget. All rights reserved.