AI chatbots gaining as a customer service channel

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Latest Technology News & Expert Advice     October 23, 2018

Issue Highlights: AI chatbots gaining as a customer service channel Definition: revenue operations (RevOps) Loyalty rewards program fuels convenience store's CX Customers buy more and more into voice shopping Voice commerce rides on the backs of little smart speakers

AI chatbots gaining as a customer service channel As chatbots begin to replace email as the go-to customer service channel, more and more companies are using AI and natural language processing to improve their chat services. Read Now

Definition: revenue operations (RevOps) Revenue operations (RevOps) is the strategic integration of sales, marketing and service departments to provide a better end-to-end view to administration and management, while leaving day-to-day processes within the departments. Read Now

Loyalty rewards program fuels convenience store's CX Since launching a loyalty rewards program last year, convenience store and gas station Yesway has driven 45.2% of loyalty members from the pump to the store. Read Now

Customers buy more and more into voice shopping It's still early days for voice commerce and voice customer service channels. But companies are testing and investing in this new way to engage customers. Read Now

Voice commerce rides on the backs of little smart speakers The use of voice assistants and smart speakers continues to rise, but now companies are looking for ways to apply voice commercially in B2B and B2C sales. Read Now

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