Retail facial recognition and eye tracking the next tech wave, maybe

Customer Experience Digest: A roundup of customer experience news and features from TechTarget

Customer Experience Digest A roundup of customer experience news and features from TechTarget | January 29, 2020 FEATURED STORY   Retail facial recognition and eye tracking the next tech wave, maybe   By Don Fluckinger, Senior News Writer   Biometric data is the last frontier of the shopping experience, as eye-tracking and facial recognition technologies slowly weave their way into the retail tech stack.     Advertisement NEWS   IoT and the customer experience: What to expect in 2020 Consumers are finding themselves increasingly surrounded by technology that talks to each other. See how retail is incorporating IoT and affecting customer experience.   New themed Amazon pop-up stores built on consumer data In its never-ending quest to establish unique physical locations, Amazon has plans to launch a chain of themed pop-up stores that will focus on a specific product category or trend. EXPERT ADVICE   4 contact center trends that drive customer experience Modern contact centers are making a variety of improvements, such as incorporating AI and chatbots. Learn about four contact center trends that are poised to improve CX.   5 common call center terms to know Businesses interact with customers in a variety of ways, including via phone calls and chatbots. Here are some call center terms that define these interactions.   6 ideas to consider before making a C/4HANA SAP cloud migration Moving to SAP's C/4HANA platform may lead to improved CX. However, companies should make some considerations before starting an on-premises to SAP cloud migration. About This E-Newsletter The Customer Experience Digest is published by TechTarget, Inc., 275 Grove Street, Newton, Massachusetts, 02466 US. Click to: Unsubscribe. You are receiving this email because you are a member of TechTarget. When you access content from this email, your information may be shared with the sponsors or future sponsors of that content and with our Partners, see up-to-date Partners List, as described in our Privacy Policy. For additional information, please contact: webmaster@techtarget.com. © 2020 TechTarget, Inc. all rights reserved. Designated trademarks, brands, logos, and service marks are the property of their respective owners. Privacy Policy | Partners List