Using AI to augment humans

The latest white papers, case studies and product information

Business Technology Research     January 29, 2020

IN THIS ISSUE Using AI to augment humans 150-page guide to IT service excellence Computer Weekly – 26 March 2019: A 'stunning victory' in Post Office Horizon trial eBook: Contact Center Economics and the Cloud

Using AI to augment humans SPONSORED BY: British Telecommunications PLC Some people may think the adoption of AI and machine learning could lead to mass unemployment, but it can actually be used to make human jobs more meaningful. In this white paper, find out how machine learning and AI can be used to improve human performance and help redesign operations in a contact center. Read More

150-page guide to IT service excellence SPONSORED BY: ConnectWise This 105-page e-book serves as your go-to resource on the fundamentals of IT service delivery, featuring a blueprint for successfully managing and delivering services to your customers. Download the full e-book here. Read More

Computer Weekly – 26 March 2019: A 'stunning victory' in Post Office Horizon trial SPONSORED BY: ComputerWeekly.com In this week's Computer Weekly, we report on the latest news from the court case about the controversial Post Office Horizon IT system. IT leaders share their views on creating a strategy for the digital age. And the CIO of Halfords talks about cloud, data analytics and emerging technologies. Read the issue now. Read More

eBook: Contact Center Economics and the Cloud SPONSORED BY: Genesys If you are considering the right deployment model for your contact center, economic guidelines can help you choose the solution that is best for your company. Cloud, on-premises or hybrid. Inside, uncover how different criteria can affect your choice. Read More

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