List of tech conferences canceled, postponed due to coronavirus

Customer Experience Digest: A roundup of customer experience news and features from TechTarget

Customer Experience Digest A roundup of customer experience news and features from TechTarget |March 11, 2020 FEATURED STORY   List of tech conferences canceled, postponed due to coronavirus   Jacqueline Biscobing, Senior Managing Editor, News   IT events across the globe are being canceled, rescheduled or streamed in response to concerns about the possible spread of COVID-19 in public spaces and large groups.     Advertisement NEWS   Amazon chatbots to employ neural networks for CX Amazon tests neural network bots to help site customers and human agents more quickly identify answers to refund and order-cancellation questions.   Zendesk Sunshine CRM, social media upgrades released Zendesk upgraded Sunshine CRM and Support platforms to manage digital customer conversations, and added e-commerce tools that enable agents to work through order and payment issues.   Salesforce adds new features to Trailhead Live and Go mobile app Trailhead Live now features a live chat option and is available on Trailhead Go. While the mobile app fills a need, users still gravitate toward the desktop version.   Contact center workforce management keeps pace with consumers Customer service is a people business. When a customer interacts with a company at the point of contact, a friendly, knowledgeable, nimble and technically trained workforce can make all the difference between a good and bad customer experience -- between brand loyalty and disloyalty. EXPERT ADVICE   4 ways to create an effective personalization strategy Creating a personalization strategy can ensure that businesses offer the best possible experience to customers, with simple yet effective interactions.   Contact center agent experience needs massive overhaul Research shows several areas in which contact centers are failing their agents and what changes organizations are making to improve the experience and reduce turnover.   What Salesforce means for Tableau in the cloud After the Salesforce acquisition, users have wondered about the future of Tableau in the cloud. Experts weigh in on how the transition could benefit the platform.   Here's why a customer feedback program is essential to a business With C-suite executives investing in a customer feedback program, they will be able to implement strategies to capitalize on positive ratings and resolve negative comments. About This E-Newsletter The Customer Experience Digest is published by TechTarget, Inc., 275 Grove Street, Newton, Massachusetts, 02466 US. Click to: Unsubscribe. You are receiving this email because you are a member of TechTarget. When you access content from this email, your information may be shared with the sponsors or future sponsors of that content and with our Partners, see up-to-date Partners List, as described in our Privacy Policy. For additional information, please contact: webmaster@techtarget.com. © 2020 TechTarget, Inc. all rights reserved. Designated trademarks, brands, logos, and service marks are the property of their respective owners. Privacy Policy | Partners List