What contact center software to buy in 2017

Latest Technology News and Expert Advice A roundup of news and tips on the topics you're interested in | May 03, 2017 ISSUE HIGHLIGHTS What contact center software to buy in 2017 Five contact center automation tools you should know about Contact center software features help fulfill the customer's journey Emotional analytics add layer of insight for call centers Your guide to contact center technology purchasing decisions EXPERT ADVICE What contact center software to buy in 2017 If your contact center software needs updating, this tip will help you focus on some of the must-have technology to buy in 2017.   Five contact center automation tools you should know about There are contact center automation tools that effectively create positive customer interactions and benefit contact center agents, but they can also produce challenges.   Contact center software features help fulfill the customer's journey Contact center infrastructure evolves quickly and updates are inevitably necessary. Here's how to identify and make the changes your organization needs to ensure customer success.   Emotional analytics add layer of insight for call centers The emerging technology of emotional analytics is reinventing the way call centers will engage with customers in the future.   Your guide to contact center technology purchasing decisions Selecting the right contact center technology for an organization is essential to its success, but with so many options, how do you know which is the best fit?   About This E-Newsletter This email is published by the TechTarget Security Media Group. Copyright 2017 TechTarget, Inc. All rights reserved. Designated trademarks and brands are the property of their respective owners. To unsubscribe from all Security Media Group emails, Go to unsubscribe. TechTarget Security Media Group, 275 Grove Street, Newton, MA 02466 Contact: webmaster@techtarget.com When you access content from this email, your information may be shared with the sponsors of that content as described in our Privacy Policy. About TechTarget: TechTarget publishes media for IT pros with more than 100 focused websites providing quick access to a deep store of news, advice and analysis about the technologies, products and processes crucial to your job.