Operational intelligence (OI) is an approach to data analysis that enables decisions and actions in business operations to be based on real-time data as it's generated or collected by companies. Typically, the data analysis process is automated, and the resulting information is integrated into operational systems for immediate use by business managers and workers. OI applications are primarily targeted at front-line workers who, hopefully, can make better-informed business decisions or take faster action on issues if they have access to timely business intelligence (BI) and analytics data. Examples include call-center agents, sales representatives, online marketing teams, logistics planners, manufacturing managers and medical professionals. In addition, operational intelligence can be used to automatically trigger responses to specified events or conditions. What is now known as OI evolved from operational business intelligence, an initial step focused more on applying traditional BI querying and reporting. OI takes the concept to a higher analytics level, but operational BI is sometimes still used interchangeably with operational intelligence as a term. Read more... |
| Writing for Business | The user-training for the new business intelligence software was extensive, in the hopes that employees would be __________ by the change. a. unphased b. unfazed Answer | |
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