Application support best practices involve all teams

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Latest Technology News & Expert Advice     March 26, 2018

Issue Highlights: Application support best practices involve all teams The ITIL 2018 update better catch up to modern IT Definition: hands-off infrastructure management SaaS support challenges IT ops admins to shift gears Definition: continuous deployment

Application support best practices involve all teams There's more to app support than making sure the bits and bytes are in order; the user's experience is vital to uphold. Creating a smooth process takes more than just operations. Read Now

The ITIL 2018 update better catch up to modern IT When ITIL last updated, DevOps was in its infancy. In the face of rapidly evolving IT practices and technologies, ITIL 2018 must be powerful and usable for diverse IT organizations. Read Now

Definition: hands-off infrastructure management Hands-off infrastructure management is the remote, automated administration of server, storage and network resources. When products are marketed with the label "hands-off," it means they have been designed and configured to run with minimal human assistance. Read Now

SaaS support challenges IT ops admins to shift gears SaaS means no more app support, right? In practice, IT ops teams enter a new realm of upgrade management and capacity planning when their user base migrates to a SaaS offering. Read Now

Definition: continuous deployment Continuous deployment is a strategy for software releases wherein any code commit that passes the automated testing phase is automatically released into the production environment, making changes that are visible to the software's users. Read Now

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