Genesys vs. Five9 vs. 6 more: Cloud contact center vendors, compared

Genesys vs. Five9 vs. 6 more: Cloud contact center vendors, compared

The penetration of cloud-based contact center solutions into the contact center market is growing dramatically as enterprises continue to acquire new customer engagement solutions or replace their existing premises-based contact centers. In this Ovum report, review several of the leading cloud contact center solutions, with particular emphasis on the ability of providers to handle multichannel customer interactions, and connect with customers and company data through analytics. Uncover what’s behind the following key findings: Multitenant cloud solutions are more mature and fully featured than ever before The move to contact center cloud technology is becoming increasingly common across all vertical markets The next frontier for cloud contact center providers will be global expansion to serve multilocation global clients and to maintain revenue rates And more

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