Dear David,
How To Make Self-Healing A Reality For Digital Operations
Transforming Business Many Incidents At a Time
Digital Operations: A Central Role
Management consultant Patrick Turchi, writing for UK-based The Digital Transformation People, notes that, to be successful with digital transformation, businesses should take a three-level approach. At the top is business strategy, where the business forms strategic goals and objectives. At the bottom are the enabling technologies, from IoT sensors to ERP and CRM systems. And in the center is operations, where corporate objectives are executed, making use of the enabling technologies below.
Manufacturing, supply chain, organizational processes, product and customer services are among the elements in Turchi's operations layer.
It's clear that the best way to make new technology work on behalf of corporate planning is through an operations layer that's up to the job. And that job will be helped substantially by the advanced analytics in automated incident management.
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A Framework For Digital Operations With An Analytics Foundation
Your Analytically,
The Vitria Team
http://www.vitria.com/
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