Modern customer service: Tips, tricks, and technologies for your success

The latest white papers, case studies and product information

Business Technology Research     August 06, 2019

IN THIS ISSUE Modern customer service: Tips, tricks, and technologies for your success 50-page guide: CMDB for Dummies Use analytics to improve your digital workspace productivity Computer Weekly – 12 March 2019: How a 144-year-old retailer is moving into the digital age Over 100 IT pros report on their flash adoption results

Modern customer service: Tips, tricks, and technologies for your success SPONSORED BY: ServiceNow According to Forrester, 63% of consumers will stop doing business with a brand due to poor customer service. In this white paper, learn how to prevent customer dissatisfaction, and uncover the essential features of a competitive customer service strategy. Read More

50-page guide: CMDB for Dummies SPONSORED BY: ServiceNow Inside this 50-page guide, learn how to build and maintain a configuration management strategy that gives your organization full view into its infrastructure – and how to give your CMDB projects wings. Read More

Use analytics to improve your digital workspace productivity SPONSORED BY: Citrix Analytics has always been used to improve business metrics and performance, but don't neglect your digital workspace. In this resource, learn how to gather and use data from several sources to improve data flow and make your workplace more intelligent and productive. Read More

Computer Weekly – 12 March 2019: How a 144-year-old retailer is moving into the digital age SPONSORED BY: ComputerWeekly.com In this week's Computer Weekly, we talk to the CIO of Liberty, one of London's oldest and most traditional retailers, about moving into the digital, omnichannel age. Our latest buyer's guide looks at best practice in threat management. And we examine the results of our exclusive reader research on 2019 IT buying priorities. Read the issue now. Read More

Over 100 IT pros report on their flash adoption results SPONSORED BY: IBM We know that flash storage can deliver needed agility for large businesses, but what about medium-sized businesses? Read this Forrester report to find out, and learn what over 100 IT pros in these organizations had to say about their flash deployments. Read More

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