Power chatbots to answer employee questions intelligently

Introducing Smart Answers.

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Introducing Smart Answers on Lucidworks Fusion learn more Power chatbots and virtual assistants to answer questions, however they're asked During the COVID-19 pandemic, many more of us are working from home and require online access to corporate policies and knowledge base content. Now more than ever, employees need fast, relevant answers to questions through chatbots and virtual assistants. Today we announced Smart Answers on Lucidworks Fusion, which augments chatbots with deep learning to better resolve natural language questions. Empowering your workforce to self-solve can deflect helpdesk tickets, make agents more effective, and improve employee and customer care. Learn more about Smart Answers in our webinar. Deflect helpdesk support tickets Now that you have many more employees working remotely, your helpdesk is probably swamped with support tickets. Smart Answers helps employees resolve their own issues, freeing helpdesk teams to focus on the tougher questions. Make helpdesk agents more effective Smart Answers helps agents learn what questions employees ask and which answers are most effective. As agents learn along with the system, they can resolve issues faster and serve your employees better. Empower employees to better support your customers Like your helpdesk employees, your customer support agents have to respond to an influx of questions from your customers. Smart Answers gives them quick answers that they can pass along to customers via phone, email, chat, or another channel. Learn more about Smart Answers on Lucidworks Fusion. See Smart Answers in Action Webinar | Wednesday, May 27 at 11:00am PT / 2:00pm ET Smart Answers for Employee and Customer Support After COVID-19 Join us for a webinar on May 27 to see a demo and learn how you can improve customer care, call deflection, and employee self-service with Smart Answers. LEARN MORE This email was sent by Lucidworks | 235 Montgomery Street Suite 500 | San Francisco, CA 94104. If you're not interested in receiving these types of communication, click here to unsubscribe and we'll remove you from our mailing list. We value your privacy.