Not all cloud contact center platforms are created equal

The latest white papers, case studies and product information

Business Technology Research     March 15, 2018

IN THIS ISSUE Not all cloud contact center platforms are created equal Comprehensive disaster recovery: Why cloud is the best choice Build your S/4HANA deployment roadmap How to create a successful CX

Not all cloud contact center platforms are created equal SPONSORED BY: Genesys Everyone says they're "in the cloud," but most technology leaders would agree that not all clouds are created equal. When evaluating a cloud contact center solution for your business, it's important to understand the difference between a true Cloud 2.0 application and traditional software. Read More

Comprehensive disaster recovery: Why cloud is the best choice SPONSORED BY: Commvault In this white paper, you will learn more about the challenges organizations face with it comes to DR, and how the cloud can come to the rescue of your organization. Read on to find out how to securely store customer data in the public cloud while fending off security concerns. Read More

Build your S/4HANA deployment roadmap SPONSORED BY: SearchSAP In this expert handbook, we explore the fundamental factors organizations need to consider in any SAP S/4HANA implementation. Start forming your S/4HANA roadmap and learn about topics like on-premise vs. cloud SAP deployments, real-world examples of S/4HANA implementations, and more. Read More

How to create a successful CX SPONSORED BY: Zendesk In this IDC paper, learn what it means to the overall organization to be a CX–focused organization, the impact, benefits, and challenges of pursuing a customer experience strategy, and examples of organizations that have effectively used tools to support service and contact center agents. Read More

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