GDPR: Discover who the legislation affects

The latest white papers, case studies and product information

Business Technology Research     March 15, 2018

IN THIS ISSUE GDPR: Discover who the legislation affects ContactBabel: The US Contact Center Decision-Makers' Guide: The Omnichannel Routing Chapter Vendor comparison: Contact center as a service Your definitive IVR playbook

GDPR: Discover who the legislation affects SPONSORED BY: Commvault The General Data Protection Regulation (GDPR) will kick in May 2018, and it will have a huge impact on how you collect and manage the personal data of EU residents, even if you're not located in Europe. Get an overview of the GDPR, including who the legislation affects and the penalties for non-compliance. Read More

ContactBabel: The US Contact Center Decision-Makers' Guide: The Omnichannel Routing Chapter SPONSORED BY: Genesys Your customers expect effortless and personalized engagement across all their channels. Delivering exceptional customer service requires the platform, infrastructure, applications and resources to identify, route and switch interactions seamlessly between agents and channels, while keeping relevant data available throughout the customer journey. Read More

Vendor comparison: Contact center as a service SPONSORED BY: Genesys Learn more about the contact center market, 11 vendors, as well as the functions and abilities to consider when reviewing your organization's contact center requirements. Read More

Your definitive IVR playbook SPONSORED BY: Genesys Customer interactions, across all channels, are of strategic importance in today's world. Inside, learn how you can meet the criteria your customers place the emphasis on. Read More

This newsletter is published by TechTarget. TechTarget Member Services, 275 Grove Street, Newton, MA 02466. Contact: webmaster@techtarget.com Copyright 2018 TechTarget. All rights reserved. Designated trademarks and brands are the property of their respective owners. When you access content from this newsletter, your information may be shared with the sponsors or future sponsors of that content as described in our Privacy Policy. Privacy Policy | Unsubscribe