Forrester Report: Artificial Intelligence with the Human Touch

The latest white papers, case studies and product information

Business Technology Research     March 15, 2018

IN THIS ISSUE Forrester Report: Artificial Intelligence with the Human Touch Frost & Sullivan: Customer Engagement is Ripe for Change Architecture spotlight: 3 considerations when choosing cloud for your contact center

Forrester Report: Artificial Intelligence with the Human Touch SPONSORED BY: Genesys See how enterprises around the world use AI to improve customer service and uncover new revenue streams, the challenges they overcame, and why a blended solution with live agents makes sense. Read More

Frost & Sullivan: Customer Engagement is Ripe for Change SPONSORED BY: Genesys Customers want fast access to information and immediate problem resolution on any device, from any location, at any time. It's up to IT to build the foundation for this digital transformation—and increasingly, it's cloud-based. Make sure your IT team is on track to deliver. Read More

Architecture spotlight: 3 considerations when choosing cloud for your contact center SPONSORED BY: Genesys A cloud contact center can offer many advantages in performance, scalability and security, compared to an on-premise contact center infrastructure. To maximize these advantages, it's important to determine how best to leverage the cloud to meet your business's specific needs. Read More

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